Fairmont Empress Hotel - Victoria

721 Government Street, Victoria, Canada, V8W 1W5  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Fairmont Empress Hotel - Victoria

Paid Wi-Fi

CAD 15 per day

Parking

CAD 32 per day

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

24-hour business center

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Coffee/Tea in lobby

Picnic area/ Tables

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

Overview

Fairmont Empress is an 8-story hotel in the heart of Victoria at a close proximity to Zip San Juan, Point Ellice House and Art Gallery of Greater Victoria offering 477 non-smoking rooms. The elegant hotel, built in 1908, is renowned for its Gothic architecture.

The major location makes a sanctuary, a museum and a church easily reachable. The venue is 1 km away from the city center.

Shoppers will find shops and fairgrounds within a few minutes of the hotel.

5 minutes' drive from Victoria Inner Harbor airport and 5 minutes' walk to Mercurio Gallery train station.

Rooms

Guests at Fairmont Empress Hotel are accommodated in rooms with a stereo system, TV with satellite channels, a storage space, climate control and coffee/tea makers. The guestrooms afford a magnificent view of the city. Room facilities include a kettle and a fridge as well as foam pillows and a pillow-top mattress.

Eat & Drink

Every morning at the dining area guests may enjoy continental breakfast. Dishes of local cuisine are served in the lobby restaurant. The venue is set next to a ship terminal and just 50 meters from The Bengal Lounge and Milestone's Restaurant with a broad selection of dishes.

All visitors are offered a full breakfast for a fee. 

Services

The on-site car, bicycle and limousine rentals help to explore the area.

Relax

The hotel provides video games, babysitting and a mini club for families with children. Active guests can advantage of a fitness centre and a gym offered on site.

Internet

Wireless internet is available in the entire hotel at CAD 15 per day.

Guest Parking

public parking is possible on site at CAD 32 per day.

Year renovated:   2009.  Number of floors:   8.  Number of rooms:   477.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • No smoking on site
  • Paid Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • Group check-in/ -out
  • Pets allowed (limited amount or weight)
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Vending machines
  • Eco friendly
  • Executive/club floor
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center

Services

  • Paid city shuttle
  • Paid valet parking
  • Valet parking
  • Pet amenities available
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services
  • Video games
  • Children's pool
  • Children's play area
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room view

  • City view
  • Courtyard view
  • Harbor view

Room facilities

  • Individual air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Bathrobe

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  11 am

Check-out

  • until  11 am

Children and extra beds

  • All children under the age of 18 may stay free of charge when using existing bedding. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel Fairmont Empress Hotel - Victoria Victoria location
Show big map »

Hotel Address:

721 Government Street, Victoria, Canada, V8W 1W5

Get directions
City Center
  • Victoria
    2700 ft
Airports
Train Stations
  • Mercurio Gallery
    1000 ft
  • Artevo Gallery
    1400 ft
Restaurants
  • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
    100 ft
  • Afternoon Tea - The Fairmont Empress Hotel
    100 ft
Parks
  • Thunderbird Park
    600 ft
  • The Robert Bateman Centre
    900 ft
Ski areas
  • Ogden Point Breakwater
    1.4 mi
Hotel information
  • Check-in:
    from  11 am
  • Check-out:
    until  11 am
  • Year renovated:
    2009
  • Number of floors:
    8
  • Number of rooms:
    477

Hotel Awards

CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Canada

Use Badge

Rooms and availability

Fairmont Empress photos Exterior Hotel information
Deluxe Spacious Double Room
Bed type: King-size bed
Size: 305 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    Fairmont Empress photos Exterior Hotel information
    Deluxe Spacious King Room
    Bed type: King-size bed
    Size: 305 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      Fairmont Empress photos Room
      Fairmont Double Room
      Bed type: Double beds or Queen-size bed or King-size bed
      Size: 400 sq. feet
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      Standard|Double Room Fairmont (Without Breakfast)

      Room facilities
        Fairmont Empress photos Room Fairmont Room
        Fairmont One-Bedroom King Room
        Bed type: King-size bed or 1 Super King-size bed
        Size: 400 sq. feet
        Check Prices
        • Air conditioning
        — Less information+ More information
        Room facilities
          Fairmont Empress photos Room Suite
          One-Bedroom King Suite
          Bed type: King-size bed
          Size: 455 sq. feet
          Check Prices
          • Air conditioning
          • Private bathroom
          — Less information+ More information
          Room facilities
            Fairmont Empress photos Room Fairmont Room
            Fairmont Renovated Room
            Bed type: Queen-size bed or King-size bed or Double beds
            Size: 250 sq. feet
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information
            Room facilities
              Fairmont Empress photos Room
              Fairmont Queen Room
              Bed type: 2 Queen-size beds or Queen-size bed
              Size: 400 sq. feet
              Check Prices
              • Air conditioning
              • Shower
              — Less information+ More information
              Room facilities
                Fairmont One-Bedroom Queen Suite
                Bed type: Queen-size bed
                Size: 500 sq. feet
                Check Prices
                — Less information+ More information
                Room facilities
                  Triple Room
                  Bed type: Sleeping arrangements for 3 persons
                  Check Prices
                  — Less information+ More information

                  Standard|Triple room - Fairmont 2 Beds (triple use)

                  Fairmont Empress photos Exterior Hotel information
                  Fairmont One-Bedroom Suite
                  Bed type: Queen-size bed or 1 Queen-size bed and 1 Sofa bed or Double bed
                  Size: 455 sq. feet
                  Check Prices
                  • Air conditioning
                  • Private bathroom
                  — Less information+ More information

                  Suite|Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View

                  Room facilities
                    Quadruple Room
                    Bed type: Sleeping arrangements for 4 persons
                    Check Prices
                    — Less information+ More information

                    Standard|Quad Room - Fairmont 2 Beds (quad use)

                    Fairmont Empress photos Exterior Hotel information
                    Junior Suite
                    Bed type: Double bed or King-size bed or 1 Super King-size bed
                    Size: 400 sq. feet
                    Check Prices
                    • Shower
                    — Less information+ More information

                    Junior Suite|Junior Suite

                    Room facilities
                      Fairmont Empress photos Exterior Hotel information
                      Deluxe Double Room
                      Bed type: King-size bed or Queen-size bed or Double beds
                      Size: 305 sq. feet
                      Check Prices
                      • Air conditioning
                      • Shower
                      — Less information+ More information

                      Deluxe|Deluxe Room, 1 King Bed, Non Smoking, Harbor View

                      Room facilities
                        Fairmont Empress photos Exterior Hotel information
                        Deluxe King Room
                        Bed type: King-size bed
                        Size: 305 sq. feet
                        Check Prices
                        • Air conditioning
                        • Shower
                        — Less information+ More information
                        Room facilities
                          Fairmont Empress photos Room
                          Deluxe Queen Room
                          Bed type: 2 Queen-size beds or Queen-size bed
                          Size: 305 sq. feet
                          Check Prices
                          • Air conditioning
                          — Less information+ More information

                          Standard|Queen/Queen - De Luxe

                          Room facilities
                            Fairmont Empress photos Exterior Hotel information
                            Executive Double Room
                            Bed type: King-size bed
                            Size: 325 sq. feet
                            Check Prices
                            — Less information+ More information
                            Room facilities
                              Fairmont Empress photos Exterior Hotel information
                              Executive King Room
                              Bed type: King-size bed
                              Size: 325 sq. feet
                              Check Prices
                              — Less information+ More information
                              Room facilities
                                Executive King Suite
                                Bed type: King-size bed
                                Size: 455 sq. feet
                                Check Prices
                                — Less information+ More information
                                Room facilities
                                  Executive Suite
                                  Bed type: King-size bed
                                  Size: 455 sq. feet
                                  Check Prices
                                  — Less information+ More information

                                  Suite|Executive Suite, 1 King Bed, Non Smoking

                                  Room facilities
                                    Fairmont Empress photos Room Signature
                                    Signature Double Room
                                    Bed type: King-size bed
                                    Size: 360 sq. feet
                                    Check Prices
                                    • Air conditioning
                                    — Less information+ More information

                                    Standard|Signature Room, 1 King Bed, Non Smoking, Harbor View

                                    Room facilities
                                      Fairmont Empress photos Room Signature
                                      Signature King Room
                                      Bed type: King-size bed
                                      Size: 360 sq. feet
                                      Check Prices
                                      • Air conditioning
                                      — Less information+ More information
                                      Room facilities

                                        How to reach hotel

                                        hotel Fairmont Empress Hotel - Victoria Victoria location
                                        Show big map »

                                        Hotel Address:

                                        721 Government Street, Victoria, Canada, V8W 1W5

                                        Get directions
                                        City Center
                                        • Victoria
                                          2700 ft
                                        Airports
                                        Train Stations
                                        • Mercurio Gallery
                                          1000 ft
                                        • Artevo Gallery
                                          1400 ft
                                        Restaurants
                                        • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                                          100 ft
                                        • Afternoon Tea - The Fairmont Empress Hotel
                                          100 ft
                                        Parks
                                        • Thunderbird Park
                                          600 ft
                                        • The Robert Bateman Centre
                                          900 ft
                                        Ski areas
                                        • Ogden Point Breakwater
                                          1.4 mi
                                        Hotel information
                                        • Check-in:
                                          from  11 am
                                        • Check-out:
                                          until  11 am
                                        • Year renovated:
                                          2009
                                        • Number of floors:
                                          8
                                        • Number of rooms:
                                          477

                                        Hotel Awards

                                        CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                                        According to guest reviews, the hotel has been rated as
                                        Best Luxury Hotels in Canada

                                        Use Badge

                                        Fairmont Empress Location

                                        Legend
                                        • Current hotel
                                        • Hotels nearby
                                        • Other hotels
                                        • Airports
                                        • Underground stations
                                        • Train stations
                                        • Parks
                                        • Tourist attractions
                                        • Museums
                                        • Convention centers
                                        • Stadiums
                                        • Food and meals
                                        • General

                                        Hover above the icons to see hotel photo and details.

                                        Click the hotel to go to the main hotel page.

                                        Route Planner
                                        Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                                        What's nearby

                                        Tourist attractions

                                        • Fishermans Wharf - 700 ft
                                        • The Royal Theatre - 1400 ft

                                        Train stations

                                        Convention centers

                                        Shopping areas

                                        Amusement

                                        • Cosmic Reality - 1400 ft

                                        Monuments and Landmarks

                                        Museums

                                        • Crystal Garden - 400 ft
                                        • Royal London Wax Museum - 700 ft
                                        • Downtown/ City Center - 1000 ft
                                        • Royal London Wax Museum - 1000 ft
                                        • British Columbia Festival-Arts - 1000 ft
                                        • Maritime Museum of BC - 1400 ft

                                        Halls

                                        • Crystal Garden Administration - 400 ft

                                        Business areas

                                        Golf courses and Country clubs

                                        College Campuses

                                        Local attractions

                                        • Art Gallery of Greater Victoria - 5100 ft
                                          1040 Moss St., Victoria
                                        • Craigdarroch Castle - 1.1 mi
                                          1050 Joan Crescent, Victoria
                                        • Abkhazi Garden - 2.0 mi
                                          1964 Fairfield Road, Victoria
                                        • Point Ellice House - 1.1 mi
                                          2616 Pleasant St., Victoria
                                        • Government House - 1.2 mi
                                          1401 Rockland Avenue, Victoria

                                        Near the hotel

                                        • Fairmont Empress Hotel - 100 ft
                                          721 Government St., Victoria
                                        • Miniature World - 500 ft
                                          649 Humboldt St., Victoria
                                        • Parliament Buildings - 800 ft
                                          501 Belleville St, Victoria
                                        • The Robert Bateman Centre - 900 ft
                                          470 Belleville Street, Victoria
                                        • Royal BC Museum - 500 ft
                                          675 Belleville Street, Victoria
                                        • Thunderbird Park - 600 ft
                                          675 Belleville st., Victoria
                                        • Victoria Bug Zoo - 800 ft
                                          631 Courtney Street, Victoria

                                        Restaurants nearby

                                        • The Bengal Lounge - The Fairmont Empress Hotel - 100 ft

                                          Address: 721 Government St
                                          Phone: 250-389-2727

                                          86% likes this, based on 374 reviews
                                          Cuisine: Contemporary, Indian
                                          Price Range: USD 26 - USD 100

                                        • The Empress Room - 100 ft

                                          Address: 721 Government St.
                                          Phone: 250-389-2727

                                          69% likes this, based on 136 reviews
                                          Price Range: USD 31 - USD 66

                                        • Milestone's Restaurant - 600 ft

                                          Address: 812 Wharf St
                                          Phone: (250) 381-2244

                                          74% likes this, based on 282 reviews
                                          Cuisine: American
                                          Price Range: USD 0 - USD 24

                                        • Afternoon Tea - The Fairmont Empress Hotel - 100 ft

                                          Address: 721 Government Street
                                          Phone: 250-389-2727

                                          66% likes this, based on 320 reviews
                                          Price Range: USD 32 - USD 53

                                        • Pescatores Seafood + Grill - 400 ft

                                          Address: 614 Humboldt Street
                                          Phone: 250-385-4512

                                          72% likes this, based on 402 reviews
                                          Price Range: USD 3 - USD 52

                                        Hotel information
                                        • Check-in:
                                          from  11 am
                                        • Check-out:
                                          until  11 am
                                        • Year renovated:
                                          2009
                                        • Number of floors:
                                          8
                                        • Number of rooms:
                                          477

                                        Hotel Awards

                                        CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                                        According to guest reviews, the hotel has been rated as
                                        Best Luxury Hotels in Canada

                                        Use Badge

                                        Hotels nearby
                                        Helms Inn Victoria
                                        2 stars
                                        0.4 km

                                        Fairmont Empress Reviews

                                        Guest reviews are submitted by our customers after their stay at Fairmont Empress

                                        Average guest rating

                                        7.6out of 10
                                        Fabulous
                                        Based on 47 reviews

                                        Rating by category:

                                        Service
                                        9.1
                                        Value
                                        8.2
                                        Rooms
                                        8.8
                                        Location
                                        9.9

                                        Guest reviews

                                        • Older travelers
                                          9.6

                                          Excellent Victorian era experience and history was very memorable.

                                          Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                                        • Couple
                                          6.2

                                          The heritage of the hotel

                                          I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                                        • Family with children
                                          7.4

                                          The location was perfec

                                          The room and bathroom are not as expected

                                        • Older travelers
                                          8.2

                                          Traditional style very grand in Brilliant location. Staff were excellent.

                                          The room I had was quite hot but minor point

                                        • Older travelers
                                          7.8

                                          This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                                          The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                                        • Single
                                          10.0

                                          Classic design, complimentary buffet and breakfast.

                                          Some noise through the windows.

                                        • Single
                                          8.8

                                          A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                                        • Couple
                                          8.2

                                          <Love the proximity to downtown shops, restaurants and waterfront.

                                          Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                                        • Single
                                          9.6

                                          The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                                          Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                                        • Older travelers
                                          10.0

                                          Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                                          That I couldn't stay longer!!!

                                        • Older travelers
                                          8.8

                                          staff was superb

                                          hotel is tired but that's a legacy of tradition

                                        How to reach hotel

                                        hotel Fairmont Empress Hotel - Victoria Victoria location
                                        Show big map »

                                        Hotel Address:

                                        721 Government Street, Victoria, Canada, V8W 1W5

                                        Get directions
                                        City Center
                                        • Victoria
                                          2700 ft
                                        Airports
                                        Train Stations
                                        • Mercurio Gallery
                                          1000 ft
                                        • Artevo Gallery
                                          1400 ft
                                        Restaurants
                                        • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                                          100 ft
                                        • Afternoon Tea - The Fairmont Empress Hotel
                                          100 ft
                                        Parks
                                        • Thunderbird Park
                                          600 ft
                                        • The Robert Bateman Centre
                                          900 ft
                                        Ski areas
                                        • Ogden Point Breakwater
                                          1.4 mi
                                        Hotel information
                                        • Check-in:
                                          from  11 am
                                        • Check-out:
                                          until  11 am
                                        • Year renovated:
                                          2009
                                        • Number of floors:
                                          8
                                        • Number of rooms:
                                          477

                                        Hotel Awards

                                        CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                                        According to guest reviews, the hotel has been rated as
                                        Best Luxury Hotels in Canada

                                        Use Badge