Fairmont Empress

721 Government Street, Victoria, Canada, V8W 1W5  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Fairmont Empress

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Spa and relaxation

Spa & wellness center

Reflex massage

Steam bath

Jacuzzi

 Breakfast

In-room breakfast

Continental breakfast

Editorial review:

Fairmont Empress invites guests for a wonderful stay. This gorgeous British landmark will transport you to the past. It has beautiful views of the Inner Harbour. The setting is gorgeous and the staff bends over backwards for guests. The hotel is large and can be a task to navigate through. The high tea is excellent and the pool is great. Some feel that it's too haughty of a place, but others feel it's still a very good place.

Overview

Fairmont Empress Hotel is set in a downtown area of Victoria next to Fairmont Empress Hotel, Inner Harbour and Victoria Bug Zoo. The property opened in 1908 and features Gothic architecture.

The hotel lies within 5 minutes' walk of Government Street, Miniature World and The Butchart Gardens. Set within a 10-minute walking distance from Victoria city center.

There are shopping options, such as shops and fairgrounds within easy reach of the property.

Victoria Inner Harbor airport can be reached in 5 minutes by car from Fairmont Empress Hotel.

Rooms

The hotel comprises 477 rooms equipped with a stereo system, pay TV, a private safe, satellite TV and a refrigerator. Guests will appreciate a magnificent view over the city. The rooms are designed with Colonial décor featuring carpet floor along with traditional dark-wood furnishings.

Eat & Drink

The hotel invites guests to the dining area to start their day with a free continental breakfast. Guests can enjoy special flavors of local meals at the al fresco restaurant. Complimentary drinks are offered in the lobby bar. The venue is set next to a ferry port and just 100 meters from The Bengal Lounge - The Fairmont Empress Hotel and The Oyster Bar.

All visitors are offered a full breakfast for a fee. 

Services

Business facilities at Fairmont Empress Hotel include a photocopier, a business center and computers.

Relax

Guests will appreciate a hot tub, a spa center and a treatment room provided on site. The property offers a fitness center and a gym to keep shape.

Internet

High-speed internet access is available in the hotel rooms at CAD 15 per day.

Wireless internet is available in the entire hotel at CAD 15 per day.

Guest Parking

public parking is possible on site at CAD 30 per day.

Year renovated:   2009.  Number of floors:   8.  Number of rooms:   477.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Executive/club floor
  • Lobby
  • Vending machines
  • Souvenir shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Bicycle storage
  • Elevator
  • Rooms/Facilities for disabled

Services

  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Limousine service
  • Dry cleaning
  • Laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/Lounge area
  • Picnic area/Tables
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services
  • Children's play area
  • Children's pool
  • Video games
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Steam bath
  • Jacuzzi
  • Garden area
  • Reflex massage

Room view

  • City view
  • Courtyard view
  • Harbor view

Room facilities

  • Individual air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Turndown service
  • Sitting area
  • Dressing area
  • Rollaway beds
  • Wardrobe
  • Ironing facilities
  • Armchair
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Hair dryer
  • Bathrobe

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  11 am

Check-out

  • until  11 am

Children and extra beds

  • All children under the age of 18 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel Fairmont Empress Victoria location
Show big map »

Hotel Address:

721 Government Street, Victoria, Canada, V8W 1W5

Get directions
City Center
  • Victoria
    2700 ft
Airports
Train Stations
  • Mercurio Gallery
    1000 ft
  • Artevo Gallery
    1400 ft
Restaurants
  • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
    200 ft
  • Afternoon Tea - The Fairmont Empress Hotel
    200 ft
Parks
  • Thunderbird Park
    600 ft
  • The Robert Bateman Centre
    1000 ft
Ski areas
  • Ogden Point Breakwater
    1.4 mi
Hotel information
  • Check-in:
    from  11 am
  • Check-out:
    until  11 am
  • Year renovated:
    2009
  • Number of floors:
    8
  • Number of rooms:
    477

Hotel Awards

CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Canada

Use Badge

Rooms and availability

Fairmont Empress photos Exterior Hotel information
Spacious Modern Double Room
Bed type: King-size bed or 2 Queen-size beds or Queen-size bed
Size: 305 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    Fairmont Empress photos Room Fairmont Room
    Fairmont Double Room
    Bed type: Double bed or Queen-size bed or King-size bed
    Size: 400 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Fairmont Room

    Room facilities
      Triple Room
      Bed type: Sleeping arrangements for 3 persons
      Check Prices
      — Less information+ More information

      Triple Room - Room Only

      Fairmont Empress photos Room Suite
      One-Bedroom Suite
      Bed type: King-size bed
      Size: 550 sq. feet
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information
      Room facilities
        Fairmont Empress photos Exterior Hotel information
        Junior Suite
        Bed type: King-size bed
        Check Prices
        — Less information+ More information
        Fairmont Empress photos Exterior Hotel information
        Deluxe Double Room
        Bed type: King-size bed or Double bed or 1 Super King-size bed
        Size: 400 sq. feet
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Deluxe Room

        Room facilities
          Moderate Double Room
          Bed type: Queen-size bed
          Size: 220 sq. feet
          Check Prices
          — Less information+ More information
          Room facilities
            Fairmont Empress photos Exterior Hotel information
            Executive Double Room
            Bed type: King-size bed
            Size: 325 sq. feet
            Check Prices
            — Less information+ More information
            Room facilities
              Fairmont Empress photos Room Suite
              Executive Junior Suite
              Bed type: King-size bed
              Check Prices
              — Less information+ More information
              Room facilities
                Fairmont Empress photos Room Signature Room
                Signature Double Room
                Bed type: King-size bed
                Size: 500 sq. feet
                Check Prices
                • Air conditioning
                — Less information+ More information
                Room facilities
                  Fairmont Empress photos Exterior Hotel information
                  Luxury Double Room
                  Bed type: Double bed or 2 Single beds or 1 Single bed
                  Size: 305 sq. feet
                  Check Prices
                  • Air conditioning
                  — Less information+ More information

                  Harbour View Deluxe Luxury

                  Room facilities
                    Fairmont Empress photos Room Suite
                    Luxury Junior Suite
                    Bed type: King-size bed or 1 Single bed
                    Size: 400 sq. feet
                    Check Prices
                    • Shower
                    — Less information+ More information
                    Room facilities

                      How to reach hotel

                      hotel Fairmont Empress Victoria location
                      Show big map »

                      Hotel Address:

                      721 Government Street, Victoria, Canada, V8W 1W5

                      Get directions
                      City Center
                      • Victoria
                        2700 ft
                      Airports
                      Train Stations
                      • Mercurio Gallery
                        1000 ft
                      • Artevo Gallery
                        1400 ft
                      Restaurants
                      • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                        200 ft
                      • Afternoon Tea - The Fairmont Empress Hotel
                        200 ft
                      Parks
                      • Thunderbird Park
                        600 ft
                      • The Robert Bateman Centre
                        1000 ft
                      Ski areas
                      • Ogden Point Breakwater
                        1.4 mi
                      Hotel information
                      • Check-in:
                        from  11 am
                      • Check-out:
                        until  11 am
                      • Year renovated:
                        2009
                      • Number of floors:
                        8
                      • Number of rooms:
                        477

                      Hotel Awards

                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                      According to guest reviews, the hotel has been rated as
                      Best Luxury Hotels in Canada

                      Use Badge

                      Fairmont Empress Location

                      Legend
                      • Current hotel
                      • Hotels nearby
                      • Other hotels
                      • Airports
                      • Underground stations
                      • Train stations
                      • Parks
                      • Tourist attractions
                      • Museums
                      • Convention centers
                      • Stadiums
                      • Food and meals
                      • General

                      Hover above the icons to see hotel photo and details.

                      Click the hotel to go to the main hotel page.

                      Route Planner
                      Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                      What's nearby

                      Tourist attractions

                      • Fishermans Wharf - 700 ft
                      • The Royal Theatre - 1400 ft

                      Train stations

                      Convention centers

                      Shopping areas

                      Amusement

                      • Cosmic Reality - 1400 ft

                      Monuments and Landmarks

                      Museums

                      • Crystal Garden - 400 ft
                      • Royal London Wax Museum - 1000 ft
                      • Downtown/ City Center - 1000 ft
                      • British Columbia Festival-Arts - 1000 ft
                      • Royal London Wax Museum - 1000 ft
                      • Maritime Museum of BC - 1400 ft

                      Halls

                      • Crystal Garden Administration - 400 ft

                      Business areas

                      Golf courses and Country clubs

                      College Campuses

                      Local attractions

                      • Art Gallery of Greater Victoria - 5000 ft
                        1040 Moss St., Victoria
                      • Point Ellice House - 1.1 mi
                        2616 Pleasant St., Victoria
                      • Abkhazi Garden - 1.9 mi
                        1964 Fairfield Road, Victoria
                      • Craigdarroch Castle - 1.1 mi
                        1050 Joan Crescent, Victoria
                      • Government House - 1.2 mi
                        1401 Rockland Avenue, Victoria

                      Near the hotel

                      • Fairmont Empress Hotel - 200 ft
                        721 Government St., Victoria
                      • Miniature World - 400 ft
                        649 Humboldt St., Victoria
                      • Parliament Buildings - 800 ft
                        501 Belleville St, Victoria
                      • Inner Harbour - 1600 ft
                        Victoria, British ColumbiaCanada
                      • Royal BC Museum - 400 ft
                        675 Belleville Street, Victoria
                      • Thunderbird Park - 600 ft
                        675 Belleville st., Victoria
                      • The Robert Bateman Centre - 1000 ft
                        470 Belleville Street, Victoria

                      Restaurants nearby

                      • The Bengal Lounge - The Fairmont Empress Hotel - 200 ft

                        Address: 721 Government St
                        Phone: 250-389-2727

                        86% likes this, based on 374 reviews
                        Cuisine: Contemporary, Indian
                        Price Range: USD 26 - USD 100

                      • The Empress Room - 200 ft

                        Address: 721 Government St.
                        Phone: 250-389-2727

                        69% likes this, based on 136 reviews
                        Price Range: USD 31 - USD 66

                      • Milestone's Restaurant - 600 ft

                        Address: 812 Wharf St
                        Phone: (250) 381-2244

                        74% likes this, based on 282 reviews
                        Cuisine: American
                        Price Range: USD 0 - USD 24

                      • Afternoon Tea - The Fairmont Empress Hotel - 200 ft

                        Address: 721 Government Street
                        Phone: 250-389-2727

                        66% likes this, based on 320 reviews
                        Price Range: USD 32 - USD 53

                      • Pescatores Seafood + Grill - 500 ft

                        Address: 614 Humboldt Street
                        Phone: 250-385-4512

                        72% likes this, based on 402 reviews
                        Price Range: USD 3 - USD 52

                      Hotel information
                      • Check-in:
                        from  11 am
                      • Check-out:
                        until  11 am
                      • Year renovated:
                        2009
                      • Number of floors:
                        8
                      • Number of rooms:
                        477

                      Hotel Awards

                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                      According to guest reviews, the hotel has been rated as
                      Best Luxury Hotels in Canada

                      Use Badge

                      Hotels nearby
                      Helms Inn Victoria
                      2 stars
                      0.4 km

                      Fairmont Empress Reviews

                      Guest reviews are submitted by our customers after their stay at Fairmont Empress

                      Average guest rating

                      7.6out of 10
                      Fabulous
                      Based on 47 reviews

                      Rating by category:

                      Service
                      9.1
                      Value
                      8.2
                      Rooms
                      8.8
                      Location
                      9.9

                      Guest reviews

                      • Older travelers
                        9.6

                        Excellent Victorian era experience and history was very memorable.

                        Not much really, our dining experience in the main restaurant and Bengal lounge were very good and our room was above average for comform and the bed was excellent. My wife was very disapointed to find that not all our "deserts" were given to us when we departed the High Tea.. We enjoyed the sandwiches and other items but could not finish the desert tier and so was looking forward to that later with some coffee in the room. Our lemon bars were missing, and I might point out my wife is standing over me as I write this. Thanks for a great time.

                      • Couple
                        6.2

                        The heritage of the hotel

                        I specifically asked for an ocean view room and paid over cad450 per night! But what I got was only one small window with a just a bit of view! Other bigger windows in the room only got garden view! It is a totally ripped off for the price I paid! I would never do this again!

                      • Family with children
                        7.4

                        The location was perfec

                        The room and bathroom are not as expected

                      • Older travelers
                        8.2

                        Traditional style very grand in Brilliant location. Staff were excellent.

                        The room I had was quite hot but minor point

                      • Older travelers
                        7.8

                        This is the 'Grand Old Dame' of hotels in Victoria, in the style of the Canadian Pacific Hotels, which were taken over by the Fairmont chain. Service is top drawer but be aware this is an old facility which receives much attention in their attempt to keep it current. It is right downtown, across the street from the Inner Harbour.

                        The pluming is getting old. The rooms are oddly laid out, due to the shape/angles of the building.

                      • Single
                        10.0

                        Classic design, complimentary buffet and breakfast.

                        Some noise through the windows.

                      • Single
                        8.8

                        A very historic building and location is outstanding. As this is located right in the inner harbour and downtown it feels like you are in a country estate. Minutes to shopping and wonderful resturants. Shopped for the best deal as in season this is very expensive. Staff are very helpful and friendly.

                      • Couple
                        8.2

                        <Love the proximity to downtown shops, restaurants and waterfront.

                        Every single thing is extra money (parking, wifi) and not cheap at all. The room rate was competitive, but with the extras, it costs the same as a newer/nicer hotel.

                      • Single
                        9.6

                        The staff was absolutely perfect. We requested a room change and Alex at the front desk could have not been any nicer and professional about the switch. The room we got had a perfect view, quiet and quaint. I was surprised that the fridge allowed me to put in my own food and the free insuite coffee in a nice touch. Will book at the Empress again next time I'm in town. Thank you.

                        Some of the decor could use some refreshing. Ex, window lampshade was loosing its edge ribbon, a stain on the bed skirt and the woodwork need a coat of paint. :) This said, it looks like the Hotel is being renovated, please do not make it modern! Keep the old charm with a refreshed look. (I'm a designer)

                      • Older travelers
                        10.0

                        Understated old luxury. Classy, helpful staff ready to serve. Unimaginable comfort - bed, pillows, soaps, Keurig, tea kettle, coffee, tea - everything so well done!! Decor of room - cool, relaxing, luxuriously painted with 3 shades of turquoise, trim, curtains, bedskirt, botanical prints...like an old English home. Staff so helpful, courteous, always asking how to serve you, goign the extra mile to help locate restaurants, call a taxi, book a reservation somewhere for you. Wonderful!!!!!

                        That I couldn't stay longer!!!

                      • Older travelers
                        8.8

                        staff was superb

                        hotel is tired but that's a legacy of tradition

                      How to reach hotel

                      hotel Fairmont Empress Victoria location
                      Show big map »

                      Hotel Address:

                      721 Government Street, Victoria, Canada, V8W 1W5

                      Get directions
                      City Center
                      • Victoria
                        2700 ft
                      Airports
                      Train Stations
                      • Mercurio Gallery
                        1000 ft
                      • Artevo Gallery
                        1400 ft
                      Restaurants
                      • The Bengal Lounge - The Fairmont Empress Hotel (cuisine: Contemporary, Indian)
                        200 ft
                      • Afternoon Tea - The Fairmont Empress Hotel
                        200 ft
                      Parks
                      • Thunderbird Park
                        600 ft
                      • The Robert Bateman Centre
                        1000 ft
                      Ski areas
                      • Ogden Point Breakwater
                        1.4 mi
                      Hotel information
                      • Check-in:
                        from  11 am
                      • Check-out:
                        until  11 am
                      • Year renovated:
                        2009
                      • Number of floors:
                        8
                      • Number of rooms:
                        477

                      Hotel Awards

                      CanadianHOTEL AWARDSRecommendedVictoriaFairmont Empress

                      According to guest reviews, the hotel has been rated as
                      Best Luxury Hotels in Canada

                      Use Badge